Refund Policy Overview
AlphaLearnX, a vertical of Alpha Tech Computer, provides educational services including online and offline courses, live classes, recorded learning programs, AI training, webinars, workshops, career guidance, assessments, and related educational services.
We encourage every learner or parent to carefully review the course details, curriculum, duration, fees, eligibility, delivery method, and applicable refund conditions before making payment.
Refund Eligibility
A refund may be considered in circumstances such as:
- A duplicate payment was successfully charged for the same enrollment.
- Payment was completed but enrollment or service could not be provided due to an issue attributable to us.
- AlphaLearnX permanently cancels a paid course or batch and does not provide a reasonable alternative.
- A refund is expressly promised in writing for a specific course or promotional offer and all stated conditions are satisfied.
- Applicable law requires a refund in the particular circumstances.
Approval remains subject to verification of payment, enrollment records, course access, attendance, content usage, and the reason for the request.
Non-Refundable Circumstances
Unless otherwise expressly stated in writing, refunds may not be available when:
- Digital course access, recorded videos, downloadable resources, or premium content has already been activated or delivered.
- The learner has attended or accessed a substantial portion of live or recorded training.
- The learner changes their mind after purchasing the course.
- The learner is unable to attend because of personal schedule, travel, device, internet, health, employment, or other personal circumstances.
- The learner fails to attend classes, complete assignments, take examinations, or use the provided learning resources.
- The request is based only on dissatisfaction with personal learning progress or expected results.
- Access was suspended or terminated because of account sharing, piracy, misconduct, non-payment, fraud, or violation of our Terms and Conditions.
- A special discounted, promotional, clearance, bundle, or expressly non-refundable offer was purchased.
Online & Digital Course Purchases
Digital courses may include recorded lessons, downloadable notes, templates, assignments, tests, software resources, learning platform access, communities, or other instantly accessible materials.
Once digital content or course access has been activated, delivered, viewed, downloaded, or otherwise made available to the learner, the purchase may become non-refundable unless the specific offer expressly provides otherwise or a refund is required by applicable law.
Live Classes, Workshops & Webinars
Fees paid for live classes, workshops, webinars, bootcamps, or scheduled training events may become non-refundable once the event or batch has started, unless separate written terms state otherwise.
- Missing a scheduled live session does not automatically qualify for a refund.
- Recordings or repeat sessions are not guaranteed unless included in the offer.
- We may reschedule trainers, class times, or sessions when reasonably necessary.
- Where practical, we may offer transfer to another available batch instead of a refund.
Offline / Classroom Courses
For classroom programs, admission, registration, enrollment, examination, certification, study material, or administrative charges may be non-refundable where those services have already been processed or incurred.
Any request to withdraw from an offline course will be evaluated according to the written admission terms applicable to that batch, the stage of the course, services already provided, and applicable law.
Duplicate or Excess Payment
If the same payment is accidentally charged more than once, please contact us with the relevant transaction IDs, payment receipts, registered mobile number, and email address.
After verification, an eligible duplicate or excess payment will be refunded or adjusted against the applicable invoice or future payment.
Technical Issues
Temporary technical issues involving the learner's device, internet connection, browser, operating system, third-party software, or network generally do not qualify for a refund.
If access to a purchased service is unavailable because of a verified issue within our reasonable control, we will first attempt to restore access, provide an alternative, extend access where appropriate, or otherwise resolve the issue.
Cancellation or Rescheduling by AlphaLearnX
We may reschedule, modify, postpone, combine, or cancel a batch, class, webinar, trainer session, or program because of operational, technical, academic, safety, faculty, or other reasonable circumstances.
If a paid program is permanently cancelled and no reasonable replacement, rescheduled batch, credit, or equivalent service can be offered, eligible participants may receive an appropriate refund for the affected service.
How to Request a Refund
Refund requests must be submitted through our official support channel. To help us verify and process your request, please provide:
- Student/customer full name.
- Registered email address and mobile number.
- Course, program, batch, or service name.
- Payment date and transaction/payment ID.
- Invoice or payment receipt, where available.
- A clear explanation of the reason for the refund request.
- Supporting screenshots or documents, if relevant.
Refund Review & Approval
Submission of a refund request does not mean the refund has been approved. We may verify the transaction, enrollment status, course access, attendance, downloads, service usage, communications, and applicable offer conditions.
We may request additional information if necessary. Once reviewed, we will communicate whether the request is approved, partially approved, adjusted, transferred, credited, or declined.
Refund Processing Time
Once a refund is approved, we will initiate it within a reasonable processing period. The time required for the amount to appear in your account may depend on the bank, card issuer, UPI provider, payment gateway, or other financial institution involved.
Banking and payment-network delays occurring after a refund has been initiated may be outside our direct control.
Method of Refund
Where possible, approved refunds will generally be returned through the original payment method used for the transaction. In situations where this is not technically possible, we may request verified alternative banking details or use another lawful refund method.
Refunds will only be processed to the legitimate payer or verified account, subject to payment-provider requirements and fraud-prevention checks.
Taxes, Payment Gateway & Administrative Charges
Where permitted by law, certain payment gateway charges, banking fees, administrative charges, taxes already remitted, or third-party service costs may not be refundable.
Any deduction from an approved refund will be communicated where applicable and handled in accordance with the relevant purchase terms and applicable law.
Payment Disputes & Chargebacks
If you believe a payment is incorrect, please contact our support team first so that we can investigate and attempt to resolve the issue.
Fraudulent, misleading, or abusive chargebacks may result in suspension of access while the dispute is investigated. We may provide relevant enrollment, transaction, access, attendance, and communication records to the payment processor or financial institution when responding to a legitimate dispute.
Changes to This Refund Policy
AlphaLearnX may update this Refund and Cancellation Policy when our services, payment processes, business practices, or legal requirements change.
The latest version will be published on this page with the updated effective date. The refund terms applicable to a particular transaction may also depend on the written terms presented at the time of purchase.
Refund Support & Contact Information
For refund, cancellation, duplicate payment, or billing questions, contact us through the official details below. Replace these placeholders with your verified business information before publishing.
