Introduction
AlphaLearnX, a vertical of Alpha Tech Computer, respects your privacy and is committed to protecting your personal information. This policy applies to information collected through our website, landing pages, registration forms, learning platform, webinars, social media interactions, payment pages, email, WhatsApp, telephone calls, and offline admission processes.
In this policy, “we”, “our”, and “us” refer to AlphaLearnX, while “you” and “user” refer to visitors, students, parents, customers, webinar participants, job applicants, and other individuals using our services.
Information We Collect
We may collect the following categories of information:
- Identity details: name, date of birth, gender, photograph, and identification details where required.
- Contact details: email address, mobile number, WhatsApp number, postal address, and city.
- Educational details: qualifications, skills, course preferences, test scores, assignments, attendance, and certificates.
- Account details: username, password, login history, account activity, and support requests.
- Payment details: transaction ID, payment status, invoice details, billing information, and refund records.
- Technical details: IP address, browser, device type, operating system, referral source, cookies, and usage logs.
- Communication data: emails, WhatsApp messages, call records, form submissions, feedback, reviews, and webinar participation.
How We Collect Information
We may collect information when you:
- Visit or interact with our website or landing pages.
- Register for a course, webinar, free demo, counselling session, or event.
- Create an account on our learning platform or mobile application.
- Make a payment or submit a refund request.
- Contact us by phone, email, WhatsApp, social media, or support form.
- Participate in surveys, assessments, contests, communities, or feedback programs.
- Attend offline classes, counselling sessions, examinations, or placement activities.
How We Use Your Information
We may use personal information for the following purposes:
- To process admission, enrollment, payments, course access, and certification.
- To deliver live classes, recorded content, assignments, assessments, and support.
- To communicate class schedules, reminders, updates, offers, and important notices.
- To provide career guidance, placement assistance, counselling, and student support.
- To personalize content, improve services, and understand user preferences.
- To detect fraud, misuse, unauthorized access, security threats, or policy violations.
- To comply with legal, accounting, taxation, regulatory, and record-keeping obligations.
- To send promotional communications where permitted and subject to your preferences.
Legal Basis for Processing
Depending on the nature of the interaction, we may process personal information based on your consent, contractual necessity, legal obligation, legitimate business interests, protection of rights and safety, or other lawful grounds available under applicable law.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to remember preferences, improve functionality, measure website performance, understand visitor behaviour, and support advertising campaigns.
- Essential cookies: required for website and account functionality.
- Analytics cookies: help us understand website usage and performance.
- Preference cookies: remember selected settings and choices.
- Marketing cookies: may be used to measure and personalize advertising.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Share Information
We do not sell your personal information. We may share limited information with trusted third parties only when reasonably necessary, including:
- Payment gateways, banks, accounting providers, and invoicing services.
- Website hosting, cloud storage, learning platforms, video conferencing, and IT providers.
- Email, SMS, WhatsApp, customer support, CRM, and communication service providers.
- Faculty members, counsellors, authorized staff, placement partners, and service contractors.
- Government authorities, regulators, courts, or law-enforcement agencies where legally required.
- Professional advisors such as lawyers, auditors, or accountants.
Third parties are expected to handle information securely and use it only for the specified service or lawful purpose.
Payment Information
Online payments may be processed through third-party payment gateways. We may receive transaction references, payment status, billing details, and limited payment-related information. We generally do not directly store full card numbers, CVV codes, UPI PINs, banking passwords, or OTPs.
Payment processors handle financial information according to their own privacy policies and security standards.
Email, SMS, WhatsApp and Calls
By submitting your contact details, you may receive course information, admission updates, webinar reminders, support messages, payment notifications, service announcements, and promotional communication through phone, email, SMS, WhatsApp, or similar channels.
You may opt out of non-essential promotional messages by replying with an unsubscribe request or contacting our support team. Service-related and transactional messages may still be sent when necessary.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain academic and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect legitimate business interests.
Different categories of information may have different retention periods. Information may be deleted, anonymized, or archived when no longer required.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
- Restricted access to personal information.
- Password protection and account controls.
- Secure service providers and payment processors.
- Regular monitoring, backup, and system maintenance where appropriate.
No internet-based system is completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.
Your Privacy Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Withdraw consent for optional processing.
- Object to or restrict certain processing activities.
- Request a copy of information in a usable format where applicable.
- Opt out of promotional communication.
We may need to verify your identity before processing a privacy request. Certain information may be retained where required by law or legitimate academic, financial, security, or contractual reasons.
Children's Privacy
Our educational services may be used by minors with the knowledge and consent of a parent or legal guardian. When a learner is below the legally permitted age, the parent or guardian is responsible for providing consent and supervising the learner's use of our services.
Parents or guardians may contact us to review, correct, or request deletion of eligible information relating to a minor.
Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, payment pages, video platforms, applications, or AI tools. We are not responsible for the privacy practices, security, availability, or content of third-party services.
You should review the privacy policy of each third-party service before sharing personal information.
International Data Transfers
Some service providers may process or store information outside your state or country. Where this occurs, we take reasonable steps to work with providers that use appropriate contractual, technical, and organizational protections.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices. The revised policy will be published on this page with an updated effective date.
Material changes may also be communicated through the website, email, account dashboard, or another appropriate channel.
Contact Us
For privacy questions, data access requests, correction requests, or concerns, contact us through the official details below. Replace these placeholders before publishing.
